The Skipping Time Training Academy focuses on empowering individuals from all walks of life. Through education, soft skills and upskilling, we aim to improve the lives of all our learners. We offer training that will assist individuals in finding employment and generating an income.
Training Provided
Call Centre Training
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This Call Center Training course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail during this energizing and practical workshop.
Course outline
- Telephone communication
- Verbal communication
- Know your customers
- Questioning and listening skills
- Asking the right questions (Fact-Finding)
- Knowing your Tone and how to use it
- Making a Sale
- Taking message
- What are cold and warm calls?
- How to read your script
- Handling objections and how to overcome objections
- Managing your time
- Setting Targets and reaching them
Receptionist Training
Being the public face and voice of your organisation means that you need to have excellent communication skills and conduct yourself in a professional manner. Whether you have been a receptionist for 2 or 20 years, you will benefit from this training. Let us equip you with the key telephone, communication and customer care skills that you need to succeed.
course outline
- Your role in the workplace
- Customer Service Excellence
- Professional image
- Communication skills
- Telephone skills and etiquette
- Office Management
Interview Skills Training
Interviewing can be stressful for both the interviewee and the interviewer for different reasons. However, it doesn’t need to be this way. An interviewer who is prepared and is aware of the
overall strategy and aim of the interview will be well equipped to run an efficient interview and quickly get to analyse the applicant’s capability and suitability for the role.
course outline
- How to prepare for an Interview
- Building confidence
- Types of Interviews
- Interviews questions and how to answer them
- How to ask questions in an Interview
- Role-playing
Field Agent Training
Working out in the field, reaching your targets and managing your time, this is a job for someone that is focused and knows how to make money
Course Outline
- Communication skills
- Presentation skills
- Listening and Questioning skills
- How you manage your time and meet your targets
- Creating the need and making your product attractive
Becoming the Best Promoter
Working out in the field, interacting with people, marketing and promoting products, the role introduces you to different products and places you in different environments and usually last for a few hours
course outline
- Communication skills
- Presentation skills
- Listening and Questioning skills
- How to fact find
- How to promote a product
- Creating the need and making your product attractive
Retail Training
The retail training course is designed for everyone; employed as well as unemployed individuals. It is aimed to empower and equip them with the tools to perform at their best in the retail environment. The course covers a variety of topics so that all the skills learned may be transferred and applied.
course outline
- What is Retail Training
- Selling Skills – People to People
- Communication Skills to make you shine
- Knowing your Product and believing in it
- Presenting and Presentation Skills
- Dealing with difficult customers
- Practical role-play
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